FAQs

What support is available?

Support is provided under defined support plans with structured response and escalation levels. Support is delivered in English.

What is a RushFiles user?

A user is a uniquely identifiable person (email address) that has access to shares and data.

What kind of administrative features does RushFiles offer?

RushFiles offers administrator control panels for both resellers and companies, which includes full overview on data and user activity with remote-wipe capability for any device.

How secure is data managed through RushFiles for our clients?

RushFiles prioritizes data security with advanced encryption and robust security features. Our platform integrates these with its data handling and communication protocols, ensuring comprehensive protection. We also offer customizable logon mechanisms, including the Isolated Data Islands option, to meet various operational needs while maintaining strict control over security and configuration.

Is RushFiles suitable for regulated industries?

RushFiles can be deployed in environments requiring data control and infrastructure flexibility, including finance, healthcare, government, and energy sectors. Compliance depends on deployment architecture and operational configuration.

What platforms and devices are supported by RushFiles?

RushFiles stays ahead by focusing on the most popular devices, ensuring our clients always have the best experience. We prioritize development on widely used platforms to provide seamless functionality and support. System Requirements & Compatibility: • Windows: Supports Windows 10 (4 GB RAM minimum, 8 GB recommended) and Windows 11 (8 GB RAM minimum, 12 GB recommended). ARM-based processors are currently unsupported. • Windows Server: Compatible with Windows Server 2012 and 2012 R2. • Mobile: Runs on iOS/iPadOS 14+ and Android 11+. • Web: Accessible from most browsers, excluding Safari on iOS 12 and macOS 14. • macOS: Requires macOS 11.3+.

Where is customer data stored?

Customer data is stored either in the service provider’s own infrastructure (on-premise deployment) or in RushFiles Cloud, where data is stored in RushFiles’ data center. The deployment model is selected by the provider based on operational and compliance requirements.

What deployment models are supported?

RushFiles supports two deployment models: on-premise and SaaS (RushFiles Cloud). On-premise is installed in provider-managed infrastructure. SaaS is hosted in RushFiles Cloud, with data stored in RushFiles’ data center.

Can RushFiles replace an existing EFSS solution?

Yes. RushFiles can replace or coexist with an existing file sharing platform. Replacement is typically considered when providers need stronger branding control, clearer multi-tenant management, different deployment flexibility, or a simplified service delivery structure. Migration approach depends on the current environment and customer requirements.

How is RushFiles different from file sharing included in Microsoft 365?

Microsoft 365 includes file storage and collaboration tools as part of a broader productivity suite. RushFiles is a dedicated enterprise file sync and share platform for service providers, built for multi-customer operation, (optional) white-label delivery, and controlled deployment options: on-premise or SaaS (RushFiles Cloud). The difference is the service provider operating model and control, not basic file storage.

How is RushFiles priced?

Pricing depends on deployment model and licensing type. Partners can choose per-user or per-GB licensing for on-prem or SaaS. Volume commitments reduce unit cost, and partners define their own retail pricing. Detailed terms are shared during partner discussions.

Who is RushFiles built for?

RushFiles is built for service providers, including MSPs, CSPs, IT resellers, distributors, and internal IT providers delivering file services to multiple customers or business units. RushFiles is not sold directly to end-user businesses. The platform is designed to be operated and delivered as a managed service.

Still have questions? Explore our Knowledge Base for more answers!

Commercial and Positioning

Who is RushFiles built for?

RushFiles is built for service providers, including MSPs, CSPs, IT resellers, distributors, and internal IT providers delivering file services to multiple customers or business units. RushFiles is not sold directly to end-user businesses. The platform is designed to be operated and delivered as a managed service.

How is RushFiles priced?

Pricing depends on deployment model and licensing type. Partners can choose per-user or per-GB licensing for on-prem or SaaS. Volume commitments reduce unit cost, and partners define their own retail pricing. Detailed terms are shared during partner discussions.

How is RushFiles different from file sharing included in Microsoft 365?

Microsoft 365 includes file storage and collaboration tools as part of a broader productivity suite. RushFiles is a dedicated enterprise file sync and share platform for service providers, built for multi-customer operation, (optional) white-label delivery, and controlled deployment options: on-premise or SaaS (RushFiles Cloud). The difference is the service provider operating model and control, not basic file storage.

Can RushFiles replace an existing EFSS solution?

Yes. RushFiles can replace or coexist with an existing file sharing platform. Replacement is typically considered when providers need stronger branding control, clearer multi-tenant management, different deployment flexibility, or a simplified service delivery structure. Migration approach depends on the current environment and customer requirements.

Deployment and Infrastructure

What deployment models are supported?

RushFiles supports two deployment models: on-premise and SaaS (RushFiles Cloud). On-premise is installed in provider-managed infrastructure. SaaS is hosted in RushFiles Cloud, with data stored in RushFiles’ data center.

Where is customer data stored?

Customer data is stored either in the service provider’s own infrastructure (on-premise deployment) or in RushFiles Cloud, where data is stored in RushFiles’ data center. The deployment model is selected by the provider based on operational and compliance requirements.

What platforms and devices are supported by RushFiles?

RushFiles stays ahead by focusing on the most popular devices, ensuring our clients always have the best experience. We prioritize development on widely used platforms to provide seamless functionality and support. System Requirements & Compatibility: • Windows: Supports Windows 10 (4 GB RAM minimum, 8 GB recommended) and Windows 11 (8 GB RAM minimum, 12 GB recommended). ARM-based processors are currently unsupported. • Windows Server: Compatible with Windows Server 2012 and 2012 R2. • Mobile: Runs on iOS/iPadOS 14+ and Android 11+. • Web: Accessible from most browsers, excluding Safari on iOS 12 and macOS 14. • macOS: Requires macOS 11.3+.

Is RushFiles suitable for regulated industries?

RushFiles can be deployed in environments requiring data control and infrastructure flexibility, including finance, healthcare, government, and energy sectors. Compliance depends on deployment architecture and operational configuration.

Security, Administration, and Support

How secure is data managed through RushFiles for our clients?

RushFiles prioritizes data security with advanced encryption and robust security features. Our platform integrates these with its data handling and communication protocols, ensuring comprehensive protection. We also offer customizable logon mechanisms, including the Isolated Data Islands option, to meet various operational needs while maintaining strict control over security and configuration.

What kind of administrative features does RushFiles offer?

RushFiles offers administrator control panels for both resellers and companies, which includes full overview on data and user activity with remote-wipe capability for any device.

What is a RushFiles user?

A user is a uniquely identifiable person (email address) that has access to shares and data.

What support is available?

Support is provided under defined support plans with structured response and escalation levels. Support is delivered in English.

Still have questions? Explore our Knowledge Base for more answers!