Instruction and Quick Start videos

Hint: Explore videos in fullscreen – click the icon in the lower right corner of each clip


Frequently Asked Questions for Videos

JavaScript or Flash Player error?

If you’re receiving the following error: “Hello, you either have JavaScript turned off or an old version of Macromedia’s Flash Player. Get the latest Flash player,” it means that you either have JavaScript turned off in your browser (e.g. Google Chrome, Firefox, Internet Explorer, Safari), or you need to install the latest version of the Adobe Flash player.

To find out how to enable JavaScript, visit the help resources for your browser to find instructions.

Troubleshoot video playback on your device

You may experience poor video quality — slow loading, buffering or choppy playback — due to a number of factors, such as issues with your Internet Service Provider (ISP), the number of connected users or devices, your hardware, your software and software configuration, your connection to the internet (wireless or ethernet cable), whether you have exceeded your allotted data quota, or problems with the video itself.

Please refer to YouTube Help by clicking this link.

How do I view the videos in full screen mode?

To switch to full screen, click the full screen icon in the bottom corner of the video player. To exit out of full screen, press Esc on your keyboard or click the Full screen icon again. If you have problems viewing full screen videos, make sure you have the most up-to-date version of Adobe Flash Player. Visit Adobe support resources for more information and further help. Alternatively you may choose to watch the video on YouTube itself by clicking the YouTube logo.

On mobile devices, you can switch to full screen by touching the video screen, then the arrow icon (on Google Android) or the full screen icon (on Apple iOS).