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PC client update slowness

16 June 2020

Dear RushFiles Partners and Users,


Due to high request load, some customers experienced a slow update download rate.
These issues have been resolved.

However, if your customers experience a stuck update progress, or RushFiles doesn't start for them anymore, please ask them to do the following:

1. Stop the update process.

2. Press Windows key+R to bring up the Run menu, and execute the following statement:
%localappdata%RushFilesV2Updaterupdate2.exe

After this, the update should be applied.



If, after this, your customers see 25% progress which doesn't seem to progress, please hold on, the update will continue in a few minutes.

In the event that a user sees an update stuck at 85% with the message "Folder not empty", then please visit this article for a fix:
https://helpdesk.rushfiles.com/support/solutions/articles/13000068792-pc-client-update-stops-at-85-updated-

If you experience any other issue, please let us know at helpdesk.rushfiles.com .

We regret any inconvenience that this may cause.

Thank you for your cooperation.

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